This document reports the main issues that have been identified when e-commerce capabilities need to be integrated with Telecommunications Service and Network Operations.

It provides an overview of the integration framework –e²OSS- for current industry activities and describes the gaps that need to be practically addressed by implementers and systems planners in the development and deployment of e-commerce solutions for telecom.

The main focus is on Business-to-Business e-commerce of the type that is encountered in telecom wholesale supply chains. These are becoming more common as regulation requires Telcos to unbundle the constituent parts of their services, and the development of novel services needs the skills and resources from multiple players in the Information Communications and Technology industries.